No more feeling of helplessness when your flight is cancelled or delayed, or your luggage is lost or damaged. Propasajero®, is a guarantee that your claim will be heard.
The best part: You only pay when your compensation is available.
No more feeling of helplessness when your flight is cancelled or delayed, or your luggage is lost or damaged. Propasajero®, is a guarantee that your claim will be heard.
The best part: You only pay when your compensation is available.
Propasajero® is a private law firm specialized on air passengers rights to and from the Dominican Republic, by means of legal actions aimed at compensation for non-compliance of airlines operating in national territory.
We understand that dealing with airlines can be a complex and discouraging process for many passengers. For this reason, we take care of the whole legal process for you. From the moment you trust us with your case, our team will carefully analyze the details of your situation, to design the best legal strategy to proceed with your claim.
- Free advice and support in the available legal actions.
- Drafting of lawsuit served to the airline
- Implementation of legal actions for compensation.
- Continuous reporting of case status.
- Compensation payment according to the instructions of the affected passenger.
That will depend on the nature of the claim. For example, a delayed flight may warrant compensation of up to RD$350,000.00. A canceled, overbooked flight or a denial of boarding without justification may entitle the passenger to significantly higher compensation. For lost or damaged luggage, compensation can be up to RD$100,000.00. It is important to note that not all cases are treated the same. For instance, a person who misses a flight to visit a sick relative or attend a business meeting may receive higher compensation than someone traveling for vacation. However, every passenger is entitled to compensation when the airline fails to fulfill the terms of the transportation contract entered into with the traveler.
You can claim any flight cancellation, a boarding delay for more than 6 hours, overbooking, denied boarding, loss, damage or delay in the delivery of luggage. We will It is always a good idea to consult with us, most of the time incidents are subject to compensation, even if the airline claims that is not.
That will depend on the airline’s attitude towards your case. If by the first approach, once the claim is filed with ProPasajero, the airline doesn’t respond or does respond with an irrelevant compensation proposal, we will take the airline to court. The court´s time for resolution varies. On our part, we will proceed once we have your consent. We will keep you posted on the development of the case. Bear in mind, we will do all effort to succeed and get your compensation ASAP.
At Propasajero we cover the out-of-pocket expenses, and chrge our legal fees only in the event of success of the claim. We get paid only if you win your claim. Our fees are 30% of the total compensation obtained in favor of the passenger. The risk of losing money for the passenger is 0.
If there really were meteorological causes, it’s a case of force majeure, and the airline is excused. However, it’s common for the airline to automatically reject the compensation request when you make contact with them, using weather conditions as an excuse. This is often a mere pretext, and not reality. At ProPasajero, we have the means to verify this.
According to the law, a flight with layovers bought in a single purchase is considered a single flight. These cases are subject to compensation if the arrival at the final destination was delayed by more than 6 hours.